We collect only what we need to run RedSpear Armory, verify sellers, and support buyer–seller messaging.
We don’t sell your personal information.
Last updated on January 04, 2026
1 - Who we are
Who is responsible for your personal information?
RedSpear Armory (“we”, “us”, “our”) operates this website and is responsible for personal information we collect and hold.
Contact:support@redspeararmory.com.au
Business address: Pimpama, QLD, 4209
2 - What we collect
What personal information do you collect?
Depending on how you use the site, we may collect:
- Account info: name, email, phone (if provided), location/suburb/region
- Seller application info: identity/verification details you provide, business name/ABN (if applicable), social links, and other onboarding details
- Listing info: product details, photos/videos you upload, pickup/shipping preferences, and communications about listings
- Messaging data: messages sent via the site’s seller messaging feature (via ShipTurtle)
- Listing Credits purchase info: billing/shipping address (if required), transaction metadata, and order details for Listing Credits processed via Shopify checkout
- Technical/usage data: IP address, device/browser info, and site activity via cookies and analytics
Do you collect sensitive information?
We don’t ask for sensitive information. Please do not send sensitive personal information through messages or forms.
Do you collect information about children?
RedSpear is intended for18+ users. We don’t knowingly collect personal information from minors.
3 - How we collect information
How do you collect personal information?
We collect information when you:
- create an account, apply as a seller, or contact us
- create a listing or upload media
- use buyer–seller messaging
- purchase Listing Credits through Shopify checkout
- browse the site (cookies/analytics)
4 - Why we collect and use it
What do you use personal information for?
We use it to:
- operate the website and provide marketplace features
- approve sellers and review listings (moderation and fraud/scam reduction)
- enable buyer–seller messaging
- provide support and respond to enquiries
- process Listing Credit purchases and manage receipts/tax records
- improve site performance, security, and usability
- comply with legal obligations and enforce our policies
5 - Payments and marketplace model
Do you process payments for marketplace items?
No.Payments for marketplace items are arranged directly between buyer and seller. RedSpear does not process those payments, hold funds, or provide escrow.
What about Listing Credits purchases?
Listing Credits are purchased via Shopify checkout. Payment processing is handled by Shopify and/or the payment providers you choose to enable in Shopify (for example, card providers, PayPal, etc.). (We do not store full card numbers.)
6 - Who we share information with
Who do you disclose personal information to?
We may share personal information with trusted service providers who help us run the site, including:
- Shopify (e-commerce platform hosting and store operations)
- ShipTurtle (buyer–seller messaging and related marketplace functionality)
- Payment providers used for Listing Credit purchases (via Shopify settings)
- Analytics and security providers (e.g., website performance and fraud prevention tools)
- Email/support tools used to communicate with you
- Law enforcement if required
We do not sell personal information.
7 - Overseas disclosures
Is my information stored or processed overseas?
It may be. Some of our service providers (including Shopify and ShipTurtle) may process or store data on servers located outside Australia (for example, in the United States or other regions), depending on their infrastructure. We take reasonable steps to use reputable providers and protect personal information.
8 - Cookies and analytics
Do you use cookies?
Yes. Cookies help the site function (logins, preferences) and help us understand traffic and improve the site. Shopify also uses cookies as part of operating Shopify-powered stores. You can manage cookies through your browser settings. Disabling cookies may affect site features.
9 - Security and retention
How do you protect personal information?
We use reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, including access controls and using reputable service providers.
How long do you keep information?
We keep personal information only as long as needed for the purposes above (including legal/tax records, handling disputes, fraud prevention, and enforcing policies). When no longer required, we take reasonable steps to delete or de-identify it (ShipTurtle’s DPA also describes deletion/anonymisation after termination or request, typically within a stated timeframe.).
10 - Your rights: access, correction, complaints
How can I access or correct my personal information?
Contact us at support@redspeararmory.com.au. We’ll respond within a reasonable time and may need to verify your identity before making changes.
How do I make a privacy complaint?
Email support@redspeararmory.com.au with details. We’ll review and respond. If you’re not satisfied, you may complain to the Office of the Australian Information Commissioner (OAIC).
11 - Changes to this policy
Can this policy change?
Yes. We may update this policy from time to time to reflect changes in how we operate or changes to law/guidance. Updated versions will be posted on this page.
